Privacy Policy

1. Introduction

ReNot is committed to protecting the privacy of your personal data. This privacy policy describes how we collect, use, store and protect your information in accordance with the General Data Protection Regulation (GDPR).

2. Data Collected

We collect the following types of data:

• Identification data: first name, last name, email address, phone number
• Account data: username, password (encrypted)
• Usage data: session notes, client information, appointments
• Technical data: IP address, browser, operating system

3. Legal Basis for Processing

The processing of your data is based on:

• Your explicit consent
• The performance of the service contract
• Compliance with our legal obligations
• Our legitimate interest in improving our services

4. Use of Data

Your data is used to:

• Provide and improve our services
• Manage your account and subscriptions
• Communicate with you (support, notifications)
• Ensure platform security
• Comply with our legal obligations

5. Data Sharing

We never sell your personal data. Your data may be shared only with:

• Our technical service providers (hosting, payment) under strict contract
• Legal authorities if required by law

6. Data Security

We implement technical and organizational security measures:

• End-to-end encryption of sensitive data
• Secure authentication
• Regular encrypted backups
• Continuous security monitoring
• Restricted data access by authorized personnel

7. Data Retention

Your data is retained as long as necessary to provide our services and comply with our legal obligations. In case of account deletion, your data is deleted within 30 days, except for legal retention obligations.

8. Your Rights

Under GDPR, you have the following rights:

• Right of access: obtain a copy of your data
• Right to rectification: correct inaccurate data
• Right to erasure: request deletion of your data
• Right to portability: receive your data in a structured format
• Right to object: object to the processing of your data
• Right to restriction: restrict the processing of your data

To exercise these rights, contact us at: adrien.dawans@daws-software.be

9. Cookies

We use cookies to improve your experience. See our cookie policy for more information.

10. Changes

We may update this privacy policy. Any substantial changes will be notified to you by email or via the platform.

11. Contact

For any questions regarding this privacy policy or your personal data: